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Bug
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Resolution: Low Engagement
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Low
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3.0.0, 3.1.0, 2.5.9, 3.1.1, 3.1.2, 3.1.6
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5
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Severity 3 - Minor
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1
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Summary:
Comment button is not working when clicked. This is only happen in Firefox or IE and when moving through tickets using the Service Desk Queues Feature.
Steps to Reproduce:
- As the Agent access a Service Desk project.
- By Default, there should be several queues created.
- Create a new Request.
- Back to the Queue and open a ticket.
- Click on the "Return to queue" on the top right of the ticket.
- Click another ticket and click on the comment button.
Expected Result:
- The page will be redirected to the comment field on the button with it expanded and ready for the comment.
Actual Result:
- While there is an animation of the button being clicked, it did not actually did anything.
- In firefox developer tools console a NS_ERROR_FAILURE is observed.
Workaround:
- Refresh the page.
- links to
- was cloned as
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QUALITY-393 Failed to load