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  1. Jira Service Management Data Center
  2. JSDSERVER-3553

Comment Button is Not Working in Firefox or IE

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      Summary:

      Comment button is not working when clicked. This is only happen in Firefox or IE and when moving through tickets using the Service Desk Queues Feature.

      Steps to Reproduce:

      1. As the Agent access a Service Desk project.
      2. By Default, there should be several queues created.
      3. Create a new Request.
      4. Back to the Queue and open a ticket.
      5. Click on the "Return to queue" on the top right of the ticket.
      6. Click another ticket and click on the comment button.

      Expected Result:

      • The page will be redirected to the comment field on the button with it expanded and ready for the comment.

      Actual Result:

      • While there is an animation of the button being clicked, it did not actually did anything.
      • In firefox developer tools console a NS_ERROR_FAILURE is observed.

      Workaround:

      • Refresh the page.

        1. commentbug.gif
          commentbug.gif
          1.26 MB

            [JSDSERVER-3553] Comment Button is Not Working in Firefox or IE

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Ishwinder Kaur added a comment -
            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center
            Ishwinder Kaur made changes -
            Labels Original: affects-server browser-ff browser-ie cqt ril New: affects-server browser-ff browser-ie cleanup-seos-fy25 cqt ril
            Marc Dacanay made changes -
            Labels Original: affects-server browser-ff browser-ie cqt New: affects-server browser-ff browser-ie cqt ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954875 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 6 New: 1

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              6 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: