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  1. Jira Service Management Data Center
  2. JSDSERVER-3529

customise e-mails for Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi

      Can you please confirm if you are able to customise the auto generated e-mails that the Service desk sends when an e-mail is received, this is so the e-mail can be branded and enhanced.

            [JSDSERVER-3529] customise e-mails for Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010740 ] New: JAC Suggestion Workflow 3 [ 3648156 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664407 ] New: JAC Suggestion Workflow [ 3010740 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324831 ] New: Confluence Workflow - Public Facing v4 [ 2664407 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052983 ] New: JSD Suggestion Workflow - TEMP [ 2324831 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047997 ] New: JSD Suggestion Workflow [ 2052983 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279922 ] New: JSD Suggestion Workflow - TEMP [ 2047997 ]
            jonah (Inactive) made changes -
            Description Original: Hi

            Can you please confirm if you are able to customise the auto generated e-mails that the Service desk sends when an e-mail is received, this is so the e-mail can be branded and enhanced.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3529].
              {panel}

            Hi

            Can you please confirm if you are able to customise the auto generated e-mails that the Service desk sends when an e-mail is received, this is so the e-mail can be branded and enhanced.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3529 [ JSDCLOUD-3529 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1147153 ] New: JSD Suggestion Workflow [ 1279922 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            vwong made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              cw1329326914 Candy Worth
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                Created:
                Updated:
                Resolved: