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  1. Jira Service Management Data Center
  2. JSDSERVER-3529

customise e-mails for Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi

      Can you please confirm if you are able to customise the auto generated e-mails that the Service desk sends when an e-mail is received, this is so the e-mail can be branded and enhanced.

            [JSDSERVER-3529] customise e-mails for Service Desk

            vwong added a comment -

            Hi cw1329326914 this is currently not possible with JIRA Service Desk but is a feature we are currently working on, please check out https://jira.atlassian.com/browse/JSD-218 for more information.

            If you have any more question feel free to raise a support request at https://support.atlassian.com

            Cheers,
            Vincent

            vwong added a comment - Hi cw1329326914 this is currently not possible with JIRA Service Desk but is a feature we are currently working on, please check out https://jira.atlassian.com/browse/JSD-218 for more information. If you have any more question feel free to raise a support request at https://support.atlassian.com Cheers, Vincent

            Candy Worth added a comment -

            If Jira Service desk is not able to do this can you please suggest another add on that will, I await your response

            Candy Worth added a comment - If Jira Service desk is not able to do this can you please suggest another add on that will, I await your response

              Unassigned Unassigned
              cw1329326914 Candy Worth
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