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  1. Jira Service Management Data Center
  2. JSDSERVER-3452

Customer can't raise an issue when he adds an emoji in his text

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      Actual behaviour

      When a customer user JIRA Service Desk from a mobile device or a Mac he will tend to use an emoji like :poop: when something goes wrong or :thumbsup: when his issue is fixed really fast.

      When he do this, he can't raise his issue or add comment. See attachted file.

      Expected behaviour

      There are different ways to fix:

      • Make the error message more user friendly so the customer knows what is the problem.
      • Ignore / cut off the emoji from the input field and let the issue create without the emoji
      • Make emoji availible (https://github.com/arvida/emoji-cheat-sheet.com)

      Notes

      I read this KB https://confluence.atlassian.com/x/0w6gGQ with PostgreSQL as Workaround. Because i use MySQL i can't try if JSD will work with that or not.

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            [JSDSERVER-3452] Customer can't raise an issue when he adds an emoji in his text

            Martin Ma made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Martin Ma added a comment -

            According to https://confluence.atlassian.com/kb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-manually-744326173.html, utf8mb4 is a must from Jira 8.12 & above. So this is fixed since JSM 4.12.

            Martin Ma added a comment - According to https://confluence.atlassian.com/kb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-manually-744326173.html , utf8mb4 is a must from Jira 8.12 & above. So this is fixed since JSM 4.12.
            Martin Ma made changes -
            Fix Version/s New: 4.12.1 [ 92891 ]
            SET Analytics Bot made changes -
            Support reference count Original: 16 New: 17
            SET Analytics Bot made changes -
            UIS Original: 12 New: 16
            SET Analytics Bot made changes -
            UIS Original: 16 New: 12
            SET Analytics Bot made changes -
            UIS Original: 12 New: 16
            SET Analytics Bot made changes -
            UIS Original: 16 New: 12
            SET Analytics Bot made changes -
            UIS Original: 8 New: 16
            SET Analytics Bot made changes -
            UIS Original: 3 New: 8

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
              Affected customers:
              26 This affects my team
              Watchers:
              30 Start watching this issue

                Created:
                Updated:
                Resolved: