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  1. Jira Service Management Data Center
  2. JSDSERVER-3448

Unlicensed Confluence customers not able to view Knowledge Base Articles

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Medium Medium
    • None
    • 3.1.0
    • Knowledge Base

      Summary:

      With the option "All active users and all customers (they don't need a Confluence license)" for Knowledge Base integration, customers still not able to view the KB articles.

      Steps to Reproduce:

      1. Create a Confluence Space and a user that is allowed to view and create page in the Space
      2. Configure the Application link as mentioned in Serving Customers with a knowledge base
      3. Use the "Execute As" configuration instead on Confluence Oauth Incoming Authentication instead of the Impersonation and use the previous created user.
      4. Log out from Confluence and linked the previously created Confluence Space on a service desk project with configuration "All active users and all customers (they don't need a Confluence license)" selected
      5. Login as Customer and search for an existing KB page.
      6. Click on the search result.

      Expected Result:

      • As Customer, I would be able to view the Article.

      Actual Result:

      • Still being asked to login to Confluence.

      Notes:

      • JIRA 7.1.0, JSD 3.1.0 and Confluence 5.9.3 are used for this test

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            [JSDSERVER-3448] Unlicensed Confluence customers not able to view Knowledge Base Articles

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304659 ] New: JAC Bug Workflow v3 [ 3125073 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058551 ] New: JSD Bug Workflow v5 - TEMP [ 2304659 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055950 ] New: JSD Bug Workflow v5 [ 2058551 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955810 ] New: JSD Bug Workflow v5 - TEMP [ 2055950 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615794 ] New: JSD Bug Workflow v5 [ 1955810 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602964 ] New: JSD Bug Workflow v4 [ 1615794 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398848 ] New: JSD Bug Workflow v2 [ 1602964 ]
            Marty (Inactive) made changes -
            Component/s New: Knowledge Base [ 26195 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1140374 ] New: JSD Bug Workflow [ 1398848 ]

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: