Language Pack bundled by default did not update the new string for JIRA Service Desk

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    • 4
    • Severity 3 - Minor
    • 0

      Summary:

      Even though the Key from the language pack have been updated with the latest accepted string from the website, it did not update the string.
      It is not a problem for a language that is not bundled by default, but for a language bundled by default.

      Steps to Reproduce:

      1. Download JIRA Service Desk German Language pack ver 3.2.0-OD-03-001 from https://translations.atlassian.com/
      2. Navigate to JIRA Administration > Add-ons > Manage Add-ons
      3. Upload the downloaded JAR file with "Upload Add-on" feature
      4. Change the Default Language to Deutsch
      5. Navigate to a Service Desk project
      6. Invite a Customer and wait for the notification

      Expected Result:

      • The notification will be using the latest string from the package:
        Hallo,
        
        <user> hat Sie zum Portal <portal-name> eingeladen!
        

      Actual Result:

      • The notification still using the bundled translation from JIRA Service Desk:
        Hallo,
        
        <user> hat dich zum Portal <portal-name> eingeladen!
        

      Workaround

      Install the plugin

      Notes:

      • All the string could be found by extracting the Language Pack and "jira-servicedesk-application" JAR files.
      • The example above is using the language pack JIRA Service Desk-3.2.0-OD-03-001-language-pack-de_DE.jar sd-18n with key/string found as:
        sd.email.conversational.notification.agent.invite.customer.description={0} hat Sie zum Portal {1} eingeladen\!
      • Comparing to the jira-servicedesk-application sd-18n for DE:
        sd.email.conversational.notification.agent.invite.customer.description={0} hat dich zum Portal {1} eingeladen\!

              Assignee:
              Hoa Phan (Inactive)
              Reporter:
              Julian (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: