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  1. Jira Service Management Data Center
  2. JSDSERVER-3399

Add Configurable View Satisfaction Survey Permission

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      In many cases, the feedback provided by a customer is something that should not be seen directly by the agent, as it can contain information intended for management. Administrators may also want to provide an environment where customers feel more comfortable submitting surveys, knowing that the agent that worked the ticket will not be able to see the result.

      Suggested Solution

      As an administrator, I would like to have a configurable satisfaction survey permission that will add the ability to hide survey results and reports from Agents.

            [JSDSERVER-3399] Add Configurable View Satisfaction Survey Permission

            Filippos Vogiatzis added a comment -

            This functionality will provide integrity to customers and agents as well. I don't see why it is not pushed yet.

            Filippos Vogiatzis added a comment - This functionality will provide integrity to customers and agents as well. I don't see why it is not pushed yet.

            Ioannis Mouskountakis added a comment -

            Dear Atlassian Team,

            This is a functionality that is needed asap, the customers should be engaged to rate the level of service provided to them as much as possible.
            Honestly i don't know why this has not been implemented yet but it is high time it should.

            Ioannis Mouskountakis added a comment - Dear Atlassian Team, This is a functionality that is needed asap, the customers should be engaged to rate the level of service provided to them as much as possible. Honestly i don't know why this has not been implemented yet but it is high time it should.

            Antreas Solou added a comment -

            How is something so basic not yet an actual functionality ? 

            Antreas Solou added a comment - How is something so basic not yet an actual functionality ? 

            Zacchaeus Widner added a comment -

            I would also like to limit survey review access to managers or some specific project role.

            Zacchaeus Widner added a comment - I would also like to limit survey review access to managers or some specific project role.

            Deleted Account (Inactive) added a comment - - edited

            +1. We need this capability on customer.

            Deleted Account (Inactive) added a comment - - edited +1. We need this capability on customer.

            Internal Tools added a comment -

            +1 on this request

            Internal Tools added a comment - +1 on this request

            Trish Hanly added a comment -

            I'd like to see the ability to ask more than one question. Or maybe that's a 3rd party add-on.

            Trish Hanly added a comment - I'd like to see the ability to ask more than one question. Or maybe that's a 3rd party add-on.

            KS added a comment -

            I vote for this. I would also like to see some customization ability of the satisfaction report. Perhaps the ability to sort or get individualized results on each agent.

            KS added a comment - I vote for this. I would also like to see some customization ability of the satisfaction report. Perhaps the ability to sort or get individualized results on each agent.

              Unassigned Unassigned
              mgarcia@atlassian.com Marco Garcia (Inactive)
              Votes:
              51 Vote for this issue
              Watchers:
              31 Start watching this issue

                Created:
                Updated: