Problem Definition

In many cases, the feedback provided by a customer is something that should not be seen directly by the agent, as it can contain information intended for management. Administrators may also want to provide an environment where customers feel more comfortable submitting surveys, knowing that the agent that worked the ticket will not be able to see the result.

Suggested Solution

As an administrator, I would like to have a configurable satisfaction survey permission that will add the ability to hide survey results and reports from Agents.