Details
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Suggestion
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Resolution: Unresolved
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6
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3
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
In many cases, the feedback provided by a customer is something that should not be seen directly by the agent, as it can contain information intended for management. Administrators may also want to provide an environment where customers feel more comfortable submitting surveys, knowing that the agent that worked the ticket will not be able to see the result.
Suggested Solution
As an administrator, I would like to have a configurable satisfaction survey permission that will add the ability to hide survey results and reports from Agents.
Attachments
Issue Links
- is related to
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JSDSERVER-3399 Add Configurable View Satisfaction Survey Permission
- Gathering Interest