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  1. Jira Service Management Data Center
  2. JSDSERVER-3389

SLA information will appear in both the customer-facing request and the internal issue

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      SLA information will appear in both the customer-facing request and the internal issue

      This information is inaccurate; It is not possible to add SLAs on customer facing requests. Please correct this.

      https://confluence.atlassian.com/display/SERVICEDESKSERVER030/Bring+your+service+desk+to+the+next+level
      This also is shown in the Cloud documentation

            [JSDSERVER-3389] SLA information will appear in both the customer-facing request and the internal issue

            tinaturner added a comment -

            Hi Michael,

            This issue has now been resolved. JSD documentation stating that SLAs are visible in the Customer portal, has been removed from 3.0 onwards.

            Warm regards,

            Karen

            tinaturner added a comment - Hi Michael, This issue has now been resolved. JSD documentation stating that SLAs are visible in the Customer portal, has been removed from 3.0 onwards. Warm regards, Karen

              kbywater tinaturner
              mnassette MJ (Inactive)
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: