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  1. Jira Service Management Cloud
  2. JSDCLOUD-3389

SLA information will appear in both the customer-facing request and the internal issue

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      SLA information will appear in both the customer-facing request and the internal issue

      This information is inaccurate; It is not possible to add SLAs on customer facing requests. Please correct this.

      https://confluence.atlassian.com/display/SERVICEDESKSERVER030/Bring+your+service+desk+to+the+next+level
      This also is shown in the Cloud documentation

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          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3389 SLA information will appear in both the customer-facing request and the internal issue

          • Low - Low priority issues
          • Closed

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              mmaier Millie Maier (Inactive)
              mnassette MJ (Inactive)
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