[JSDSERVER-3389] SLA information will appear in both the customer-facing request and the internal issue - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 3.0.0, 3.1.0, 3.2.0, 3.3.0, 3.4.0, 3.5.0, 3.6.0, 3.7.0, 3.9.0, 3.10.0, 3.11.0
Affects Version/s: 3.0.0, 3.1.0, 3.2.0, 3.3.0, 3.4.0, 3.5.0, 3.6.0
Component/s: Documentation & IX
Labels:
- portal
- sla

Fixed in Long Term Support Release/s:

Download 3.9
Symptom Severity:
Severity 1 - Critical
Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

SLA information will appear in both the customer-facing request and the internal issue

This information is inaccurate; It is not possible to add SLAs on customer facing requests. Please correct this.

https://confluence.atlassian.com/display/SERVICEDESKSERVER030/Bring+your+service+desk+to+the+next+level
This also is shown in the Cloud documentation

relates to

JSDCLOUD-3389 SLA information will appear in both the customer-facing request and the internal issue

Closed

mentioned in: Bring your service desk to the next level

No work has yet been logged on this issue.

Assignee:: tinaturner

Reporter:: MJ (Inactive)

Affected customers:: 0 This affects my team

Watchers:: 3 Start watching this issue

Created:: 08/Feb/2016 12:13 PM

Updated:: 22/May/2020 8:11 AM

Resolved:: 12/Mar/2018 4:41 AM