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  1. Jira Service Management Data Center
  2. JSDSERVER-3389

SLA information will appear in both the customer-facing request and the internal issue

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      SLA information will appear in both the customer-facing request and the internal issue

      This information is inaccurate; It is not possible to add SLAs on customer facing requests. Please correct this.

      https://confluence.atlassian.com/display/SERVICEDESKSERVER030/Bring+your+service+desk+to+the+next+level
      This also is shown in the Cloud documentation

            [JSDSERVER-3389] SLA information will appear in both the customer-facing request and the internal issue

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.9|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2409625 ] New: JAC Bug Workflow v3 [ 3125957 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Critical [ 14430 ] New: Severity 1 - Critical [ 15830 ]
            Owen made changes -
            Priority New: Low [ 4 ]
            tinaturner made changes -
            Fix Version/s New: 3.11.0 [ 77798 ]
            Fix Version/s New: 3.10.0 [ 75532 ]
            Fix Version/s New: 3.9.0 [ 74730 ]
            Fix Version/s New: 3.7.0 [ 72395 ]
            Fix Version/s New: 3.6.0 [ 70600 ]
            Fix Version/s New: 3.5.0 [ 70597 ]
            Fix Version/s New: 3.4.0 [ 66347 ]
            Fix Version/s New: 3.3.0 [ 61746 ]
            Fix Version/s New: 3.2.0 [ 61190 ]
            Fix Version/s New: 3.1.0 [ 56292 ]
            Fix Version/s New: 3.0.0 [ 54800 ]
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Done [ 10044 ]

            tinaturner added a comment -

            Hi Michael,

            This issue has now been resolved. JSD documentation stating that SLAs are visible in the Customer portal, has been removed from 3.0 onwards.

            Warm regards,

            Karen

            tinaturner added a comment - Hi Michael, This issue has now been resolved. JSD documentation stating that SLAs are visible in the Customer portal, has been removed from 3.0 onwards. Warm regards, Karen
            tinaturner made changes -
            Assignee Original: Karen Bywater [ kbywater@atlassian.com ] New: tinaturner [ kbywater ]
            Status Original: To Do [ 10071 ] New: In Progress [ 3 ]
            Wazza made changes -
            Assignee Original: Wazza [ wthompson ] New: Karen Bywater [ kbywater@atlassian.com ]
            Michelle Chin made changes -
            Symptom Severity New: Critical [ 14430 ]
            Affects Version/s New: 3.2.0 [ 61190 ]
            Affects Version/s New: 3.1.0 [ 56292 ]
            Affects Version/s New: 3.0.0 [ 54800 ]
            Affects Version/s New: 3.3.0 [ 61746 ]
            Affects Version/s New: 3.4.0 [ 66347 ]
            Affects Version/s New: 3.5.0 [ 70597 ]
            Affects Version/s New: 3.6.0 [ 70600 ]
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324786 ] New: JSD Bug Workflow v5 - TEMP [ 2409625 ]
            Issue Type Original: Suggestion [ 10000 ] New: Bug [ 1 ]
            Status Original: Open [ 1 ] New: To Do [ 10071 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053758 ] New: JSD Suggestion Workflow - TEMP [ 2324786 ]

              kbywater tinaturner
              mnassette MJ (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: