SLA information will appear in both the customer-facing request and the internal issue

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    • Severity 1 - Critical

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      SLA information will appear in both the customer-facing request and the internal issue

      This information is inaccurate; It is not possible to add SLAs on customer facing requests. Please correct this.

      https://confluence.atlassian.com/display/SERVICEDESKSERVER030/Bring+your+service+desk+to+the+next+level
      This also is shown in the Cloud documentation

            Assignee:
            tinaturner
            Reporter:
            MJ (Inactive)
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              Created:
              Updated:
              Resolved: