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  1. Jira Service Management Data Center
  2. JSDSERVER-3381

As agent , would like to move ticket to other Service Desk project without having agent role to it .

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
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    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , agent is not allowed to move ticket to other Service Desk project that he/she doesn't have agent role to the project he/she want to move the ticket to .

      Suggested Solution

      Provide different permission for agent to move ticket from a project to another project eventhough he/she not the agent of the project he/she want to move the ticket to .

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-3817 Ability for an agent from project A to move an issue to project B where he is only a customer

          • Closed
          relates to

          Suggestion - JSDCLOUD-3381 As agent , would like to move ticket to other Service Desk project without having agent role to it .

          • Closed

          Activity

            People

              Unassigned Unassigned
              nroslan Atiqah Roslan
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              Dates

                Created:
                Updated:
                Resolved:

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