Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3381

As agent , would like to move ticket to other Service Desk project without having agent role to it .

XMLWordPrintable

    • 1

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently , agent is not allowed to move ticket to other Service Desk project that he/she doesn't have agent role to the project he/she want to move the ticket to .

      Suggested Solution

      Provide different permission for agent to move ticket from a project to another project eventhough he/she not the agent of the project he/she want to move the ticket to .

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: