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  1. Jira Service Management Cloud
  2. JSDCLOUD-3381

As agent , would like to move ticket to other Service Desk project without having agent role to it .

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently , agent is not allowed to move ticket to other Service Desk project that he/she doesn't have agent role to the project he/she want to move the ticket to .

      Suggested Solution

      Provide different permission for agent to move ticket from a project to another project eventhough he/she not the agent of the project he/she want to move the ticket to .

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          is related to

          Suggestion - JSDSERVER-3381 As agent , would like to move ticket to other Service Desk project without having agent role to it .

          • Closed

          Suggestion - JSDSERVER-3817 Ability for an agent from project A to move an issue to project B where he is only a customer

          • Closed

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated:
                Resolved: