• Type: Bug
• Resolution: Duplicate
• Priority: High
• Fix Version/s: None
• Affects Version/s: 1.2.0.2
• Component/s: None
• Labels:

  • affects-cloud
  • affects-server

[JSDSERVER-337] JIRA Stops working after Disabling or Uninstalling JIRA Service Desk

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304752 ]	New: JAC Bug Workflow v3 [ 3125919 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058697 ]

New: JSD Bug Workflow v5 - TEMP [ 2304752 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056804 ]

New: JSD Bug Workflow v5 [ 2058697 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956045 ]

New: JSD Bug Workflow v5 - TEMP [ 2056804 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615796 ]

New: JSD Bug Workflow v5 [ 1956045 ]

jonah (Inactive) made changes - 02/Apr/2017 11:40 AM

Description

Original: h3. +Steps to Reproduce:+ # Install JIRA Service Desk; # Create a Project through JIRA Service Desk; # Disable or Uninstall JIRA Service Desk. h3. +Expected Behavior:+ JIRA would hide/remove any configuration regarding JIRA Service Desk, and would continue to run normally. h3. +Actual Behavior:+ * JIRA's dashboards stop working; * It is not possible to log in but through login.jsp; * Accessing a project is not possible; * Trying to view the Permission tab through the project created throws an error. ---- h3. +Workaround+ *+Option 1:+* Reinstall/Re-enable JIRA Service Desk. *+Option 2:+* # If unable to log in, access JIRA through http://<jira-address>/login.jsp # Navigate to *Administration » Issues » Permission Scheme*; # Delete "*• (Anyone)*" from all permissions in all permission schemes. *+Option 3:+* Delete these from the database using: {code:SQL| borderStyle=dashed| borderColor=#6A8EB3 |bgColor=#F8F8F8} DELETE FROM schemepermissions WHERE perm_type = 'sd.customer.portal.only'; {code} (!) If deleting through the database, please make sure to create a backup. Also, make sure to shutdown JIRA first, and restart it afterwards. ---- h4. +Notes:+ This seems to be happening because JIRA Service Desk does not remove or hide the *Service Desk Customer - Portal Access (Anyone)* permission, and when JIRA tries to load it the following is thrown in the screen: {noformat:borderStyle=dashed| borderColor=#6A8EB3 |bgColor=#F8F8F8} java.lang.NullPointerException at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasSchemePermission(DefaultPermissionSchemeManager.java:499) at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasPermission(DefaultPermissionSchemeManager.java:467) at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasSchemeAuthority(DefaultPermissionSchemeManager.java:393) {noformat} This also appears in the logs: {noformat:borderStyle=dashed| borderColor=#6A8EB3 |bgColor=#F8F8F8} 2014-02-14 14:37:39,773 http-bio-8080-exec-1 ERROR matheus 877x158x5 1fqd1vy 192.168.10.104 /rest/gadget/1.0/issueTable/jql [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service java.lang.NullPointerException         at com.atlassian.jira.issue.search.parameters.lucene.DefaultPermissionQueryFactory.collectProjectTerms(DefaultPermissionQueryFactory.java:171)         at com.atlassian.jira.issue.search.parameters.lucene.DefaultPermissionQueryFactory.getQuery(DefaultPermissionQueryFactory.java:68)         at com.atlassian.jira.issue.search.parameters.lucene.PermissionsFilterGeneratorImpl.getQuery(PermissionsFilterGeneratorImpl.java:38)         at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getPermissionsFilter(LuceneSearchProvider.java:522)         at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getHits(LuceneSearchProvider.java:281)         at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:414) {noformat}

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-337].   {panel} h3. +Steps to Reproduce:+ # Install JIRA Service Desk; # Create a Project through JIRA Service Desk; # Disable or Uninstall JIRA Service Desk. h3. +Expected Behavior:+ JIRA would hide/remove any configuration regarding JIRA Service Desk, and would continue to run normally. h3. +Actual Behavior:+ * JIRA's dashboards stop working; * It is not possible to log in but through login.jsp; * Accessing a project is not possible; * Trying to view the Permission tab through the project created throws an error. ---- h3. +Workaround+ *+Option 1:+* Reinstall/Re-enable JIRA Service Desk. *+Option 2:+* # If unable to log in, access JIRA through http://<jira-address>/login.jsp # Navigate to *Administration » Issues » Permission Scheme*; # Delete "*• (Anyone)*" from all permissions in all permission schemes. *+Option 3:+* Delete these from the database using: {code:SQL| borderStyle=dashed| borderColor=#6A8EB3 |bgColor=#F8F8F8} DELETE FROM schemepermissions WHERE perm_type = 'sd.customer.portal.only'; {code} (!) If deleting through the database, please make sure to create a backup. Also, make sure to shutdown JIRA first, and restart it afterwards. ---- h4. +Notes:+ This seems to be happening because JIRA Service Desk does not remove or hide the *Service Desk Customer - Portal Access (Anyone)* permission, and when JIRA tries to load it the following is thrown in the screen: {noformat:borderStyle=dashed| borderColor=#6A8EB3 |bgColor=#F8F8F8} java.lang.NullPointerException at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasSchemePermission(DefaultPermissionSchemeManager.java:499) at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasPermission(DefaultPermissionSchemeManager.java:467) at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasSchemeAuthority(DefaultPermissionSchemeManager.java:393) {noformat} This also appears in the logs: {noformat:borderStyle=dashed| borderColor=#6A8EB3 |bgColor=#F8F8F8} 2014-02-14 14:37:39,773 http-bio-8080-exec-1 ERROR matheus 877x158x5 1fqd1vy 192.168.10.104 /rest/gadget/1.0/issueTable/jql [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service java.lang.NullPointerException         at com.atlassian.jira.issue.search.parameters.lucene.DefaultPermissionQueryFactory.collectProjectTerms(DefaultPermissionQueryFactory.java:171)         at com.atlassian.jira.issue.search.parameters.lucene.DefaultPermissionQueryFactory.getQuery(DefaultPermissionQueryFactory.java:68)         at com.atlassian.jira.issue.search.parameters.lucene.PermissionsFilterGeneratorImpl.getQuery(PermissionsFilterGeneratorImpl.java:38)         at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getPermissionsFilter(LuceneSearchProvider.java:522)         at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getHits(LuceneSearchProvider.java:281)         at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:414) {noformat}

jonah (Inactive) made changes - 02/Apr/2017 11:40 AM

Link

New: This issue relates to JSDCLOUD-337 [ JSDCLOUD-337 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:33 AM

Labels

Original: affects-server

New: affects-cloud affects-server

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 2:54 AM

Labels

New: affects-server

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602966 ]

New: JSD Bug Workflow v4 [ 1615796 ]

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