Details
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Bug
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Resolution: Duplicate
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High
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None
Description
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Steps to Reproduce:
- Install JIRA Service Desk;
- Create a Project through JIRA Service Desk;
- Disable or Uninstall JIRA Service Desk.
Expected Behavior:
JIRA would hide/remove any configuration regarding JIRA Service Desk, and would continue to run normally.
Actual Behavior:
- JIRA's dashboards stop working;
- It is not possible to log in but through login.jsp;
- Accessing a project is not possible;
- Trying to view the Permission tab through the project created throws an error.
Workaround
Option 1: Reinstall/Re-enable JIRA Service Desk.
Option 2:
- If unable to log in, access JIRA through http://<jira-address>/login.jsp
- Navigate to Administration » Issues » Permission Scheme;
- Delete "• (Anyone)" from all permissions in all permission schemes.
Option 3:
Delete these from the database using:
DELETE FROM schemepermissions WHERE perm_type = 'sd.customer.portal.only';
If deleting through the database, please make sure to create a backup. Also, make sure to shutdown JIRA first, and restart it afterwards.
Notes:
This seems to be happening because JIRA Service Desk does not remove or hide the Service Desk Customer - Portal Access (Anyone) permission, and when JIRA tries to load it the following is thrown in the screen:
java.lang.NullPointerException at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasSchemePermission(DefaultPermissionSchemeManager.java:499) at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasPermission(DefaultPermissionSchemeManager.java:467) at com.atlassian.jira.permission.DefaultPermissionSchemeManager.hasSchemeAuthority(DefaultPermissionSchemeManager.java:393)
This also appears in the logs:
2014-02-14 14:37:39,773 http-bio-8080-exec-1 ERROR matheus 877x158x5 1fqd1vy 192.168.10.104 /rest/gadget/1.0/issueTable/jql [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
java.lang.NullPointerException
at com.atlassian.jira.issue.search.parameters.lucene.DefaultPermissionQueryFactory.collectProjectTerms(DefaultPermissionQueryFactory.java:171)
at com.atlassian.jira.issue.search.parameters.lucene.DefaultPermissionQueryFactory.getQuery(DefaultPermissionQueryFactory.java:68)
at com.atlassian.jira.issue.search.parameters.lucene.PermissionsFilterGeneratorImpl.getQuery(PermissionsFilterGeneratorImpl.java:38)
at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getPermissionsFilter(LuceneSearchProvider.java:522)
at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getHits(LuceneSearchProvider.java:281)
at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:414)
Attachments
Issue Links
- is related to
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- Closed
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