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  1. Jira Service Management Data Center
  2. JSDSERVER-3354

User from servicedesk portal can't create issue by email

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Incoming
    • None
    • 0
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hello,

      When one user that don't access to Jira apps but is created on Jira can create issues by service desk user portal, but when try to send a mail to an incoming mail get this error

      Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

      When I check project permission, "Service Desk Customer - Portal Access" is on Create Issue, could be great that one user than already can create make it by mail.

      BR

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        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-65546 JIRA Mail Handler does not create issue when sender is a JIRA deleted user.

          • Medium - Medium priority issues
          • Closed
          relates to

          Suggestion - JSDCLOUD-3354 User from servicedesk portal can't create issue by email

          • Closed

          Activity

            People

              Unassigned Unassigned
              684a851a365a Luis Francisco Blanco Esteban
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              Dates

                Created:
                Updated:
                Resolved:

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