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  1. Jira Cloud
  2. JRACLOUD-65546

JIRA Mail Handler does not create issue when sender is a JIRA deleted user.

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    Description

      Summary

      It's not possible to create a JIRA issue through the mail handler if the email sender references a deleted JIRA user.

      Steps to reproduce:

      1. Create a user in JIRA.
      2. Delete the user.
      3. Use a JIRA mail handler (with default reporter) that creates issues in Projects and send an email using the deleted user email account.

      Expected results:
      JIRA should create the issue and use the default reporter as the issue reporter

      Actual results:
      JIRA does not create the email and replies the sender with the following message:

      "Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]"

      Environment

      Identified on JIRA Cloud.

      Workaround:

      Recreate the user with the same credentials as before. Change the user email and delete it afterwards.

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-33116 Mail handler incorrectly matches inactive or deleted users email address when creating an issue

          • Low - Low priority issues
          • Closed
          is caused by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-41327 Deleting User is not deleting the User data in the APP_USER table

          • Low - Low priority issues
          • Gathering Impact
          is duplicated by

          Suggestion - JSDSERVER-3354 User from servicedesk portal can't create issue by email

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-33116 Mail handler incorrectly matches inactive or deleted users email address when creating an issue

          • Low - Low priority issues
          • Closed

          Activity

            People

              rdelafuente@atlassian.com rupper
              aborzzatto Andre Borzzatto
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              Dates

                Created:
                Updated:
                Resolved: