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  1. Jira Service Management Data Center
  2. JSDSERVER-335

Create KB button no longer works in Service Desk 1.2

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 1.2.1
    • 1.2, 1.2.0.1, 1.2.0.2
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary of Issue

      When using Service Desk 1.2, the 'Create KB' button in the issues are no longer working. When the user clicks on it, nothing will appear (a tiny dropdown menu should appear)

      Steps to Reproduce

      1. Install Service Desk 1.1.6 first, and connect it to a Confluence space
      2. Upgrade Service Desk to 1.2 or above
      3. Try to create a KB from an issue

      In the browser development tools, under the 'Console' menu, the following will appear :

      GET http://10.60.2.150/jira61/rest/servicedesk/1/servicedesk/MINE/kb/create-draft?issueId=11601&_=1392386955632 400 (Bad Request) batch.js:8243
ajax[79755633] error : {
successful  : false,
status      : 400,
statusText  : error,
hasData     : true,
readyState  : 4,
requestId   : 79755633,
aborted     : undefined,
}

      Workaround

      As a temporary workaround, downgrade your Service Desk to 1.1.6

        1. CapturFiles_1.png
          CapturFiles_1.png
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        2. create KB.png
          create KB.png
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              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
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                Created:
                Updated:
                Resolved: