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  1. Jira Service Management Data Center
  2. JSDSERVER-335

Create KB button no longer works in Service Desk 1.2

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • 1.2.1
    • 1.2, 1.2.0.1, 1.2.0.2
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary of Issue

      When using Service Desk 1.2, the 'Create KB' button in the issues are no longer working. When the user clicks on it, nothing will appear (a tiny dropdown menu should appear)

      Steps to Reproduce

      1. Install Service Desk 1.1.6 first, and connect it to a Confluence space
      2. Upgrade Service Desk to 1.2 or above
      3. Try to create a KB from an issue

      In the browser development tools, under the 'Console' menu, the following will appear :

      GET http://10.60.2.150/jira61/rest/servicedesk/1/servicedesk/MINE/kb/create-draft?issueId=11601&_=1392386955632 400 (Bad Request) batch.js:8243
ajax[79755633] error : {
successful  : false,
status      : 400,
statusText  : error,
hasData     : true,
readyState  : 4,
requestId   : 79755633,
aborted     : undefined,
}

      Workaround

      As a temporary workaround, downgrade your Service Desk to 1.1.6

      Attachments

        1. CapturFiles_1.png
          CapturFiles_1.png
          174 kB
        2. create KB.png
          create KB.png
          84 kB

        Issue Links

          is caused by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-324 Confluence KB connectivity fails on Service Desk 1.2

          • Medium - Medium priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-340 When clicking "Create knowledgebase Article" from jira service desk the popup nolonger shows

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-335 Create KB button no longer works in Service Desk 1.2

          • Medium - Medium priority issues
          • Closed
          links to

          Web Link JIRA Service Desk Version history

          mentioned in

          Page Loading...

          was cloned as

          DESK-2085 Loading...

          Activity

            People

              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
              Votes:
              5 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync