• Type: Bug
• Resolution: Fixed
• Priority: Medium
• Fix Version/s: 1.2.1
• Affects Version/s: 1.2, 1.2.0.1, 1.2.0.2
• Component/s: None
• Labels:

  • affects-cloud
  • affects-server

1. 

   CapturFiles_1.png

   174 kB

   04/Mar/2014 7:17 PM

2. 

   create KB.png

   84 kB

   14/Feb/2014 2:21 PM

[JSDSERVER-335] Create KB button no longer works in Service Desk 1.2

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2305412 ]	New: JAC Bug Workflow v3 [ 3125866 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059372 ]

New: JSD Bug Workflow v5 - TEMP [ 2305412 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056803 ]

New: JSD Bug Workflow v5 [ 2059372 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956044 ]

New: JSD Bug Workflow v5 - TEMP [ 2056803 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615858 ]

New: JSD Bug Workflow v5 [ 1956044 ]

jonah (Inactive) made changes - 02/Apr/2017 11:40 AM

Description

Original: h3. Summary of Issue When using Service Desk 1.2, the 'Create KB' button in the issues are no longer working. When the user clicks on it, nothing will appear (a tiny dropdown menu should appear) h3. Steps to Reproduce # Install Service Desk 1.1.6 first, and connect it to a Confluence space # Upgrade Service Desk to 1.2 or above # Try to create a KB from an issue In the browser development tools, under the 'Console' menu, the following will appear : {code} GET http://10.60.2.150/jira61/rest/servicedesk/1/servicedesk/MINE/kb/create-draft?issueId=11601&_=1392386955632 400 (Bad Request) batch.js:8243 ajax[79755633] error : { successful : false, status : 400, statusText : error, hasData : true, readyState : 4, requestId : 79755633, aborted : undefined, } {code} !create KB.png|thumbnail! h3. Workaround As a temporary workaround, downgrade your Service Desk to 1.1.6

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-335].   {panel} h3. Summary of Issue When using Service Desk 1.2, the 'Create KB' button in the issues are no longer working. When the user clicks on it, nothing will appear (a tiny dropdown menu should appear) h3. Steps to Reproduce # Install Service Desk 1.1.6 first, and connect it to a Confluence space # Upgrade Service Desk to 1.2 or above # Try to create a KB from an issue In the browser development tools, under the 'Console' menu, the following will appear : {code} GET http://10.60.2.150/jira61/rest/servicedesk/1/servicedesk/MINE/kb/create-draft?issueId=11601&_=1392386955632 400 (Bad Request) batch.js:8243 ajax[79755633] error : { successful : false, status : 400, statusText : error, hasData : true, readyState : 4, requestId : 79755633, aborted : undefined, } {code} !create KB.png|thumbnail! h3. Workaround As a temporary workaround, downgrade your Service Desk to 1.1.6

jonah (Inactive) made changes - 02/Apr/2017 11:39 AM

Link

New: This issue relates to JSDCLOUD-335 [ JSDCLOUD-335 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:30 AM

Labels

Original: affects-server

New: affects-cloud affects-server

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 2:54 AM

Labels

New: affects-server

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1603046 ]

New: JSD Bug Workflow v4 [ 1615858 ]

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