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  1. Jira Service Management Data Center
  2. JSDSERVER-3325

Ability to export Service Desk queues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As a Service Desk Agent, I would like to have the ability to export any queue from the SD view, instead of copying the queue query to Issue Navigator.

      Suggested Solution

      Include an option to Export Service Desk Queues to CSV or Excel (HTML) to be used in reporting

      Workaround

      Copy the JQL Query used in the Service Desk Queue into the Issue Navigator Search and use the export options there

            [JSDSERVER-3325] Ability to export Service Desk queues

            John Anderson added a comment -

            The better solution that I found for that problem without buy the add-on is: install Selenium an add-on for my browser (Chrome in this case, but is avalible for others browsers), this app, allow you to record an action that you do on a web page and reproduce it all the times that you need. So with this way you can configure one time all yours queues and then execute the script in all the projects that you need.

            John Anderson added a comment - The better solution that I found for that problem without buy the add-on is: install Selenium an add-on for my browser (Chrome in this case, but is avalible for others browsers), this app, allow you to record an action that you do on a web page and reproduce it all the times that you need. So with this way you can configure one time all yours queues and then execute the script in all the projects that you need.

            Chrissy added a comment - - edited

            Will this be added? It's helpful to manage and review on our own with export function for non-technical person. Excel can do much more analysis.

            Copy and paste all issues column will be a heavy job..

            To communicate with cross-functional personnels, I think a lot of PMs in organizations still need output function.

            Chrissy added a comment - - edited Will this be added? It's helpful to manage and review on our own with export function for non-technical person. Excel can do much more analysis. Copy and paste all issues column will be a heavy job.. To communicate with cross-functional personnels, I think a lot of PMs in organizations still need output function.

            Margo van den Berg added a comment -

            I need this! 

            Margo van den Berg added a comment - I need this! 

            Matthew Drozdz added a comment -

            We recently used the Confirmation Manager for Jira Tool to export projects and it brought none of the queues over so being able to export queues would be very helpful.

            Matthew Drozdz added a comment - We recently used the Confirmation Manager for Jira Tool to export projects and it brought none of the queues over so being able to export queues would be very helpful.

            Tony McCoy added a comment -

            For a product that has been around for a while and is hyped up. It seems to have some fairly large gaps. Fancy only being able to do graphical reports and not being able to do a simple download or report from your recently completed queue or outstanding queue. Really?

            Tony McCoy added a comment - For a product that has been around for a while and is hyped up. It seems to have some fairly large gaps. Fancy only being able to do graphical reports and not being able to do a simple download or report from your recently completed queue or outstanding queue. Really?

            Andre Hoogeland added a comment -

            Sounds like a pretty useful addition!

            Andre Hoogeland added a comment - Sounds like a pretty useful addition!

            Lada added a comment -

            I need it as well. For now i just copy all rows and put it to exсel.

            Lada added a comment - I need it as well. For now i just copy all rows and put it to exсel.

              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
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                Created:
                Updated: