Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3325

Ability to export Service Desk queues

XMLWordPrintable

    • 3
    • 12

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update: 8th March 2023

      Jira Service Management: Open queue issues in issue navigator

      We've recently released and are rolling out a quality of life improvement to help Agents export queues via the Global Issue Navigator without copying and pasting JQL.

      You are now able to quickly open a snapshot of your current queue in the Global Issue Navigator and export to CSV or XLSX.

      In future we will continue to explore further improvement to our queues experience and will keep you updated.

      The release notes can be found here

      Problem Definition

      As a Service Desk Agent, I would like to have the ability to export any queue from the SD view, instead of copying the queue query to Issue Navigator.

      Suggested Solution

      Include an option to Export Service Desk Queues to CSV or Excel (HTML) to be used in reporting

      Workaround

      Copy the JQL Query used in the Service Desk Queue into the Issue Navigator Search and use the export options there

        1. image-2023-03-08-14-56-46-753.png
          image-2023-03-08-14-56-46-753.png
          9 kB
        2. ImportTest.mp4
          1.01 MB

            [JSDCLOUD-3325] Ability to export Service Desk queues

            Ash Young added a comment -
            Update: 8th March 2023

            Jira Service Management: Open queue issues in issue navigator

            We've recently released and are rolling out a quality of life improvement to help Agents export queues via the Global Issue Navigator without copying and pasting JQL.

            You are now able to quickly open a snapshot of your current queue in the Global Issue Navigator and export to CSV or XLSX.

            In future we will continue to explore further improvement to our queues experience and will keep you updated.

            The release notes can be found here

            Ash Young added a comment - Update: 8th March 2023 Jira Service Management: Open queue issues in issue navigator We've recently released and are rolling out a quality of life improvement to help Agents export queues via the Global Issue Navigator without copying and pasting JQL. You are now able to quickly open a snapshot of your current queue in the Global Issue Navigator and export to CSV or XLSX. In future we will continue to explore further improvement to our queues experience and will keep you updated. The release notes can be found here

            Ramandeep Kaur added a comment -

            Still need this export feature from Service Desk Queues.

            Ramandeep Kaur added a comment - Still need this export feature from Service Desk Queues.

            Jeroen Habets added a comment -

            Though I admin a work-around exists, it's rather tedious and I've hit this ticket a couple of times now...

            Jeroen Habets added a comment - Though I admin a work-around exists, it's rather tedious and I've hit this ticket a couple of times now...

            Jim added a comment -

            Since ite is pretty easy to copy the search string from a queue you can reasonably easy put it in the advance serach function where such export is possible.

            Jim added a comment - Since ite is pretty easy to copy the search string from a queue you can reasonably easy put it in the advance serach function where such export is possible.

            Janis Pietras added a comment -

            Still need this export feature from Service Desk Queues.

            Janis Pietras added a comment - Still need this export feature from Service Desk Queues.

            Jim added a comment -

            The Advanced Search CSV-export has a few issues too though.

            It gives codes instead of Reporter id/email and Organization names which is unhelpful and also makes the Copy Paster approach to the queues necessary.

            It would be nice if a new export feature also adressed that issue.

            Jim added a comment - The Advanced Search CSV-export has a few issues too though. It gives codes instead of Reporter id/email and Organization names which is unhelpful and also makes the Copy Paster approach to the queues necessary. It would be nice if a new export feature also adressed that issue.

            iG2 Group Inc added a comment -

            Yeah. same here.

            iG2 Group Inc added a comment - Yeah. same here.

            Dani added a comment -

            This would be so useful for us too. 

            Dani added a comment - This would be so useful for us too. 

            Daniel Zimmerman added a comment -

            This would also be helpful to my organization. 

            Daniel Zimmerman added a comment - This would also be helpful to my organization. 

            Grégoire Hachard added a comment -

            Same here. We need this feature instead of copying all rows and put them to Excel.

             

             

            Grégoire Hachard added a comment - Same here. We need this feature instead of copying all rows and put them to Excel.    

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              pjunior Paulo Junior (Inactive)
              Votes:
              58 Vote for this issue
              Watchers:
              43 Start watching this issue

                Created:
                Updated: