Summary:

There will be multiple WARN stack traces in the logs in regards of JIRA Service Desk Automation.

Steps to Reproduce.

1. Create two Service Desk Project, e.g. SD A and SD B.
2. On "SD B" navigate to the Project Administration > Automation.
3. Create a "Reopen on Customer Comment" rule and confirm.
4. Run the following Query:

   select p.id,p.pname,pr."PROJECT_ID",rl."NAME",rl."DESCRIPTION",wh."MODULE_KEY" from "project" p 
   right join "AO_9B2E3B_RSETREV_PROJ_CONTEXT" pr on (p.id = pr."PROJECT_ID")
   join "AO_9B2E3B_RULESET_REVISION" rl on (pr."RULESET_REVISION_ID" = rl."RULE_SET_ID")
   join "AO_9B2E3B_WHEN_HANDLER_CONFIG" wh on (rl."ID" = wh."ID");
   

5. There will be a result for each project Automation Rule.
6. Navigate to "SD B" project administration and delete the project.
7. Create a Request in "SD A" and Resolved the ticket.
8. As the Reporter, access the ticket in "Customer Portal" view and comment on the ticket.

Expected Result:

• Nothing happen as there is no "Reopen on Customer Comment" rule in "SD A" without any stack trace in the logs.

Actual Result:

• Nothing happen as well but there will be a WARN stack trace like below written in the logs.

  2016-01-01 20:44:14,471 http-nio-8705-exec-4 WARN admin 1244x2604x1 1rreza0 0:0:0:0:0:0:0:1 /rest/servicedesk/1/servicedesk/customer/comment [c.a.s.p.a.i.e.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] Event when handler execution of com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:servicedesk-commented-automation-rule-event-when-handler failed with error error.retrieving.project : 'error.retrieving.project'
  2016-01-01 20:44:14,471 http-nio-8705-exec-4 WARN admin 1244x2604x1 1rreza0 0:0:0:0:0:0:0:1 /rest/servicedesk/1/servicedesk/customer/comment [c.a.s.p.a.i.e.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] Event when handler execution of com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:servicedesk-commented-automation-rule-event-when-handler failed with error error.retrieving.project : 'error.retrieving.project'
  2016-01-01 20:44:14,471 http-nio-8705-exec-4 WARN admin 1244x2604x1 1rreza0 0:0:0:0:0:0:0:1 /rest/servicedesk/1/servicedesk/customer/comment [c.a.s.p.a.i.e.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] Event when handler execution of com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:servicedesk-commented-automation-rule-event-when-handler failed with error error.retrieving.project : 'error.retrieving.project'
  

Notes:

• Run the same query below and there will be an automation rule that did not have any project specified as it is deleted:

  select p.id,p.pname,pr."PROJECT_ID",rl."NAME",rl."DESCRIPTION",wh."MODULE_KEY" from "project" p 
  right join "AO_9B2E3B_RSETREV_PROJ_CONTEXT" pr on (p.id = pr."PROJECT_ID")
  join "AO_9B2E3B_RULESET_REVISION" rl on (pr."RULESET_REVISION_ID" = rl."RULE_SET_ID")
  join "AO_9B2E3B_WHEN_HANDLER_CONFIG" wh on (rl."ID" = wh."ID");
  

  

• If we delete an existing Automation Rule while the Project is still exist, the row about that automation rule will still be exist.
• Tried to do the same for an Automation Rule that is deleted while the Project is still exist could not replicate the same stack trace to be thrown.
• This is WARN stack trace, it should not affect JIRA operations as it is a WARNING.