• We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      The predefined icons are great for it teams but in some cases it would be great to upload own icons.

      Update as of 4 Feb 2016

      Hi everyone,

      We know that this functionality is something a lot of you wanted this. We are currently working on this, i.e. it's in the middle of implementation.

      Thanks so much for your patience! Stay tuned.

      --Lingbo

        1. jsd-icon.png
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          Valerie Boudreau
        2. jsd icons.png
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        3. screenshot-1.png
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          Scott Ledbetter
        4. screenshot-2.png
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          Scott Ledbetter
        5. Screen Shot 2016-02-25 at 1.42.59 PM.png
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          Aaron St.George
        6. screenshot-3.png
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          Scott Ledbetter
        7. screenshot-4.png
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          Scott Ledbetter
        8. screenshot-5.png
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          Scott Ledbetter
        9. screenshot-6.png
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          Scott Ledbetter
        10. screenshot-7.png
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          Scott Ledbetter
        11. screenshot-8.png
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          Scott Ledbetter

            [JSDSERVER-31] Ability to upload custom request icons

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011198 ] New: JAC Suggestion Workflow 3 [ 3646127 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663796 ] New: JAC Suggestion Workflow [ 3011198 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322221 ] New: Confluence Workflow - Public Facing v4 [ 2663796 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052637 ] New: JSD Suggestion Workflow - TEMP [ 2322221 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048478 ] New: JSD Suggestion Workflow [ 2052637 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280340 ] New: JSD Suggestion Workflow - TEMP [ 2048478 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition

            The predefined icons are great for it teams but in some cases it would be great to upload own icons.

            {panel:title=Update as of 26 Aug 2016|bgColor=#f5f5f5}
            Released in server version 3.2: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html

            {panel}

            {panel:title=Update as of 4 Feb 2016|bgColor=#f5f5f5}
            Hi everyone,

            We know that this functionality is something a lot of you wanted this. We are currently working on this, i.e. it's in the middle of implementation.

            Thanks so much for your patience! Stay tuned. :)

            --Lingbo
            {panel}
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-31].
              {panel}

            h3. Problem Definition

            The predefined icons are great for it teams but in some cases it would be great to upload own icons.

            {panel:title=Update as of 26 Aug 2016|bgColor=#f5f5f5}
            Released in server version 3.2: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html

            {panel}

            {panel:title=Update as of 4 Feb 2016|bgColor=#f5f5f5}
            Hi everyone,

            We know that this functionality is something a lot of you wanted this. We are currently working on this, i.e. it's in the middle of implementation.

            Thanks so much for your patience! Stay tuned. :)

            --Lingbo
            {panel}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-31 [ JSDCLOUD-31 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud fws sdt New: affects-cloud affects-server fws sdt
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: fws sdt New: affects-cloud fws sdt

              mgarcia@atlassian.com Marco Garcia (Inactive)
              4e81381d415c Tim Eddelbüttel
              Votes:
              251 Vote for this issue
              Watchers:
              143 Start watching this issue

                Created:
                Updated:
                Resolved: