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Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

The predefined icons are great for it teams but in some cases it would be great to upload own icons.

Update as of 26 Aug 2016

Update as of 4 Feb 2016

Hi everyone,

We know that this functionality is something a lot of you wanted this. We are currently working on this, i.e. it's in the middle of implementation.

Thanks so much for your patience! Stay tuned.

--Lingbo

duplicates

JSDCLOUD-2138 Add additional icons for request types

is related to

JSDCLOUD-2138 Add additional icons for request types

JSDSERVER-31 Ability to upload custom request icons

relates to

JSDCLOUD-736 Ability to Choose Service Desk icon in Creating New Request Types