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  1. Jira Service Management Data Center
  2. JSDSERVER-3131

Warning messages on automation rule events in the log file

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.0.5
    • 2.5.4, 3.0.0, 2.5.8, 2.5.9
    • Automation

      Summary

      The atlassian-jira.log file shows warning messages regarding automation rule events.
      The error messages look as follows:

      2015-11-24 17:49:52,539 http-bio-80-exec-21 WARN xxxxxx 1069x17411x1 1n8vwgx xxx.xxx.xxx.xxx /secure/CommentAssignIssue.jspa [execution.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] Event when handler execution of com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:issue-created-automation-rule-event-when-handler failed with error com.atlassian.pocketknife.api.commons.error.ErrorMessage@b16ceeed

      Environment

      These warning messages only show up in environments using Service desk.
      The first version at which this has been reported is 2.5.4

      Notes

      These log entries are warning messages, and do not indicate any actual issues or errors on the environment. The messages are a result of not properly handling and processing certain events, and subsequently printing in the log files.

      As such, these warning messages can get ignored as these impose no threat on the environment.

            [JSDSERVER-3131] Warning messages on automation rule events in the log file

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304637 ] New: JAC Bug Workflow v3 [ 3125170 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Tony D. made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 323295 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058515 ] New: JSD Bug Workflow v5 - TEMP [ 2304637 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055845 ] New: JSD Bug Workflow v5 [ 2058515 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955621 ] New: JSD Bug Workflow v5 - TEMP [ 2055845 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614971 ] New: JSD Bug Workflow v5 [ 1955621 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Andriy Yakovlev [Atlassian] made changes -
            Link New: This issue relates to JSD-2650 [ JSD-2650 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602307 ] New: JSD Bug Workflow v4 [ 1614971 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399110 ] New: JSD Bug Workflow v2 [ 1602307 ]

              mmcmahon Matthew McMahon (Inactive)
              mnassette MJ (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: