Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3121

As admin, would like SVG image format render to PNG format when sending email notifications

    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , JIRA doesn't support viewing SVG image from JIRA . So , admin would like to raised a feature to render SVG image to PNG image from JIRA . Then send email notifications using PNG format.

      Suggested Solution

      Auto render SVG image format to PNG when adding comment or attachment.

      Workaround

      Download the files from attachment then view it using SVG supported application or via online . For example http://www.rapidtables.com/web/tools/svg-viewer-editor.htm .

            [JSDSERVER-3121] As admin, would like SVG image format render to PNG format when sending email notifications

            Atlassian Update – 11 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 11 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Hi Bjarne,

            I would recommend raising an issue with Notification Assistant plugin so that they can provide png versions of their template images.

            Regards
            Matt

            Matthew McMahon (Inactive) added a comment - Hi Bjarne, I would recommend raising an issue with Notification Assistant plugin so that they can provide png versions of their template images. Regards Matt

            Hi
            The problem we experience with SVG's are notifications. There are e.g. small icons which displays the task type. But Outlook cannot display SVG and the user beeing notified only sees an image which cannot be displayed.
            Maybe the problem is related to that we use "Notification Assistant" and the templates provided by "Notification Assistant".
            Sincerely,
            Bjarne Nielsen

            Bjarne Nielsen added a comment - Hi The problem we experience with SVG's are notifications. There are e.g. small icons which displays the task type. But Outlook cannot display SVG and the user beeing notified only sees an image which cannot be displayed. Maybe the problem is related to that we use "Notification Assistant" and the templates provided by "Notification Assistant". Sincerely, Bjarne Nielsen

            Copied this issue into JIRA project as https://jira.atlassian.com/browse/JRA-47728

            Currently JIRA also does not provide any ability for SVG attachments to be converted to PNG. It is possible for static images in the "images" directory, and therefore could potentially be expanded to involve converted SVG attachments to PNG for outgoing mail notifications.

            I believe best course of action is to see if it can be built into JIRA, and then JSD will be in a better position to also leverage the same functionality.

            Matthew McMahon (Inactive) added a comment - - edited Copied this issue into JIRA project as https://jira.atlassian.com/browse/JRA-47728 Currently JIRA also does not provide any ability for SVG attachments to be converted to PNG. It is possible for static images in the "images" directory, and therefore could potentially be expanded to involve converted SVG attachments to PNG for outgoing mail notifications. I believe best course of action is to see if it can be built into JIRA, and then JSD will be in a better position to also leverage the same functionality.

            Update: Suggestion is for all image types.

            kkercz is this supported in JIRA, or makes sense as a JRA suggestion first of all, before can happen in JSD?

            Matthew McMahon (Inactive) added a comment - Update: Suggestion is for all image types. kkercz is this supported in JIRA, or makes sense as a JRA suggestion first of all, before can happen in JSD?

            Hi nroslan

            Service Desk notification templates since 3.0.0 do not include avatars in the emails, which at present would be the only SVG images provided by JIRA.

            However, is this request in regards to any SVG image being added to a JIRA issue by a customer? If that is the case, my investigations show that inside JIRA when adding a SVG image it is not recognised as an image, and therefore can both not be inlined or transcoded at email creation time.

            ohernandez@atlassian.com should this be moved to JIRA, or a related suggestion created in JIRA, in regards to handling of svg type attachments? Any work to transcode these to png for outgoing notifications would have to be on top of the initial work to recognise the attachment type, I believe.

            Matt
            JIRA Service Desk developer

            CC kkercz

            Matthew McMahon (Inactive) added a comment - - edited Hi nroslan Service Desk notification templates since 3.0.0 do not include avatars in the emails, which at present would be the only SVG images provided by JIRA. However, is this request in regards to any SVG image being added to a JIRA issue by a customer? If that is the case, my investigations show that inside JIRA when adding a SVG image it is not recognised as an image, and therefore can both not be inlined or transcoded at email creation time. ohernandez@atlassian.com should this be moved to JIRA, or a related suggestion created in JIRA, in regards to handling of svg type attachments? Any work to transcode these to png for outgoing notifications would have to be on top of the initial work to recognise the attachment type, I believe. Matt JIRA Service Desk developer CC kkercz

            Hi nroslan

            May I ask what version of JIRA and JSD is being used?

            ohernandez@atlassian.com I believe that there has been some recent work in JIRA 7 to do just this (ie. convert SVG to PNG). Is there a related ticket?

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - - edited Hi nroslan May I ask what version of JIRA and JSD is being used? ohernandez@atlassian.com I believe that there has been some recent work in JIRA 7 to do just this (ie. convert SVG to PNG). Is there a related ticket? Regards Matt JIRA Service Desk developer

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: