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  1. Jira Service Management Data Center
  2. JSDSERVER-3118

Allow users to configure keyboard shortcut {{CTRL+Enter}}

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    • 7
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behaviour
      Pressing CTRL+Enter in JIRA Comment field will submit the comment to other users.

      However, in a JIRA Service Desk, an Internal Comment will be added if CTRL+Enter is pressed.

      Requested Behaviour
      Allow user to configure/change the outcome of keyboard shortcut so pressing CTRL+Enter would share with customer instead of adding internal comment.

            [JSDSERVER-3118] Allow users to configure keyboard shortcut {{CTRL+Enter}}

            SET Analytics Bot made changes -
            UIS Original: 11 New: 7
            SET Analytics Bot made changes -
            UIS Original: 15 New: 11
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 3
            SET Analytics Bot made changes -
            UIS Original: 11 New: 15
            SET Analytics Bot made changes -
            UIS Original: 7 New: 11

            David Yu added a comment -

            So bizarre that "Share with Customer" is highlighted in bright blue indicating to the user that is the recommended action, and then doing the complete opposite of that.

            David Yu added a comment - So bizarre that "Share with Customer" is highlighted in bright blue indicating to the user that is the recommended action, and then doing the complete opposite of that.
            SET Analytics Bot made changes -
            UIS Original: 4 New: 7

            Yan Tuchkovskiy added a comment -

            +1

            Yan Tuchkovskiy added a comment - +1
            SET Analytics Bot made changes -
            UIS Original: 2 New: 4

            Casey Stewart added a comment -

            Why would you make this work different that Jira?  

            Are there any updates on this?

            Casey Stewart added a comment - Why would you make this work different that Jira?   Are there any updates on this?

              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
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              29 Vote for this issue
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              25 Start watching this issue

                Created:
                Updated: