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  1. Jira Service Management Data Center
  2. JSDSERVER-295

Using Cyrillic symbols as the Request Name, prevents the user from creating Customer Requests in that Request type

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    Description

      Steps to produce:

      1. Navigate to Customer Portal and add a new Request Type using a Cyrillic symbol name as a Request Name (for instance use тест)
      2. Go to View Customer Portal, and create a Customer Request in the Request Type that was created earlier.
      3. Click on the Create button

      Expected Behavior:
      The request is created

      Actual Result:
      The request is not created and no Error appears in the logs nor the UI.

      Problem is reproducible on IE8, IE9, and IE10.

      Attachments

        1. test.PNG
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          AlaA

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-461 Can't create request issue under IE8 for with polish characters

          • High - High priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-223 Can not be the creation of a task from the customer portal screen using IE9.

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-532 Using Cyrillic symbols as the Service Desk Name along with the Group name (being Cyrillic), prevents the user from creating Customer Requests in that Request type in IE8 & IE9

          • Low - Low priority issues
          • Closed
          relates to

          DESK-2010 Loading...

          DESK-2477 Loading...

          Activity

            People

              Unassigned Unassigned
              aalshargabi AlaA
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              Dates

                Created:
                Updated:
                Resolved:

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