Summary

As a JIRA Service Desk Administrator, I would like to be able to set up my Service Desk to auto assign tickets in a Round Robin fashion. This would be extremely helpful if it offered several different ways to have auto-assignment handled

Environment

Cloud
Server

Steps to Enable

1. Open project settings
2. Click on a menu option in the left hand menu (perhaps Auto Assignment?)
3. Select the type of auto assignment you want to enable within the Service Desk project

Actual Results

Currently there is no option to do this within Service Desk

Notes

This feature would add more value if it allowed at minimum these two types of round robin assignment:

• Assignment based on number of issues each Service Desk Agent currently has
• Assignment based on all Service Desk Agents that are part of the Service Desk queue (this would not take into consideration backlog per agent rather it would just simply go down the list and assign tickets)