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  1. Jira Service Management Data Center
  2. JSDSERVER-2942

As an admin, I want Time Tracking Report to be included into Service Desk Projects

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      The Time Tracking Report enables us to track time for issues. Currently this is not available for Service Desk Projects but is included in Software and Business Projects only.

      Suggested Solution

      Include Time Tracking Report to JIRA Service Desk Projects.

            [JSDSERVER-2942] As an admin, I want Time Tracking Report to be included into Service Desk Projects

            Gregory Hancock added a comment - - edited

            When I was logging time spent on Service Desk issues, I assumed there was a way to report on that data. This is an obvious need for any Service Desk user who charges its customers on an hourly basis for support.

            EDIT: I now see that this is somewhat covered by the Cloud Apps ecosystem. Still, this seems like basic functionality that I should not have to pay a 3rd party for. See feature request here: https://community.atlassian.com/t5/Jira-questions/Ticket-Time-Tracking-Report/qaq-p/1359654

            Gregory Hancock added a comment - - edited When I was logging time spent on Service Desk issues, I assumed there was a way to report on that data. This is an obvious need for any Service Desk user who charges its customers on an hourly basis for support. EDIT: I now see that this is somewhat covered by the Cloud Apps ecosystem. Still, this seems like basic functionality that I should not have to pay a 3rd party for. See feature request here: https://community.atlassian.com/t5/Jira-questions/Ticket-Time-Tracking-Report/qaq-p/1359654

            A definite need for us as well.

             

            Gregg Browngoetz added a comment - A definite need for us as well.  

            ECRS IT added a comment -

            This is very important for our implementation as well.

            ECRS IT added a comment - This is very important for our implementation as well.

            We also need this report! Any feedback?

            Julien Le Fur added a comment - We also need this report! Any feedback?

            This report is on our wish list also.

            pierre.ronnefalk added a comment - This report is on our wish list also.

            This is very important. Any movement on this?

            Mirko Jurcan added a comment - This is very important. Any movement on this?

            Any news on this? This is pretty important!

            Patricio Ponce added a comment - Any news on this? This is pretty important!

            i Agree, this report is very important

            Deleted Account (Inactive) added a comment - i Agree, this report is very important

            Has anyone created a work around? I don't understand why it is available for Service Desk, the Time tracking only is tracking how many Issues. Hopefully this gets implemented ASAP.

            Casey Carter added a comment - Has anyone created a work around? I don't understand why it is available for Service Desk, the Time tracking only is tracking how many Issues. Hopefully this gets implemented ASAP.

            I am also looking for a way to get access to the Time Tracking Reports in Service Desk.  Feedback on this topic would be appreciated.

            Kory Schnellback added a comment - I am also looking for a way to get access to the Time Tracking Reports in Service Desk.  Feedback on this topic would be appreciated.

              Unassigned Unassigned
              mriza Mohamed Riza (Inactive)
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                Created:
                Updated: