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  1. Jira Service Management Data Center
  2. JSDSERVER-284

As an Admin I want to be able to customise the Service Desk mail templates through the GUI

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Similar to JRA-7266, it would be great to allow customisation of email notifications through the GUI.

          Form Name

            [JSDSERVER-284] As an Admin I want to be able to customise the Service Desk mail templates through the GUI

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011518 ] New: JAC Suggestion Workflow 3 [ 3648989 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664443 ] New: JAC Suggestion Workflow [ 3011518 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324967 ] New: Confluence Workflow - Public Facing v4 [ 2664443 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053065 ] New: JSD Suggestion Workflow - TEMP [ 2324967 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048090 ] New: JSD Suggestion Workflow [ 2053065 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280015 ] New: JSD Suggestion Workflow - TEMP [ 2048090 ]
            jonah (Inactive) made changes -
            Description Original: Similar to JRA-7266, it would be great to allow customisation of email notifications through the GUI. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-284].
              {panel}

            Similar to JRA-7266, it would be great to allow customisation of email notifications through the GUI.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-284 [ JSDCLOUD-284 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 621236 ] New: JSD Suggestion Workflow [ 1280015 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Sebastian Nemeth made changes -
            Link Original: This issue duplicates JSD-218 [ JSD-218 ]

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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              2 Vote for this issue
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                Created:
                Updated:
                Resolved: