Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-276

Open Issue from Email

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have an automated system that sends out requests that need to be opened as a Service Desk Issue. We would like to have an enhancement that allows the ability to open a Service Desk Issue from incoming email. We would settle for doing it from an API, but email would be better.

            [JSDSERVER-276] Open Issue from Email

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011319 ] New: JAC Suggestion Workflow 3 [ 3646584 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664035 ] New: JAC Suggestion Workflow [ 3011319 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323137 ] New: Confluence Workflow - Public Facing v4 [ 2664035 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051901 ] New: JSD Suggestion Workflow - TEMP [ 2323137 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047276 ] New: JSD Suggestion Workflow [ 2051901 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279294 ] New: JSD Suggestion Workflow - TEMP [ 2047276 ]
            jonah (Inactive) made changes -
            Description Original: We have an automated system that sends out requests that need to be opened as a Service Desk Issue. We would like to have an enhancement that allows the ability to open a Service Desk Issue from incoming email. We would settle for doing it from an API, but email would be better. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-276].
              {panel}

            We have an automated system that sends out requests that need to be opened as a Service Desk Issue. We would like to have an enhancement that allows the ability to open a Service Desk Issue from incoming email. We would settle for doing it from an API, but email would be better.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-276 [ JSDCLOUD-276 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 620530 ] New: JSD Suggestion Workflow [ 1279294 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Affects Version/s Original: 1.1.6 [ 37994 ]
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Priority Original: Minor [ 4 ]

              Unassigned Unassigned
              randymcelroy Randy McElroy
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: