Frozen SLA Time (Project = MHSD)

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Medium
    • None
    • Affects Version/s: None
    • Component/s: SLA
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Hello team,

      My SLA times are frozen even when it is within business hours I have pre-defined in the calendar. Please see attached for two screenshots. You can see my desktop time showing it is well within my SLA of "9-5 PM Business hours". This did not occur before, but only recently (possible past couple weeks). However, when I place "In progress" usually the clock will become unstuck.

      My System default is (GMT-05:00) New York, which is correct.

      Tickets affected:

      I have also attached my SLAs

        1. Screen Shot 2015-11-05 at 10.11.43 AM.png
          Screen Shot 2015-11-05 at 10.11.43 AM.png
          104 kB
        2. Screen Shot 2015-11-05 at 10.11.10 AM.png
          Screen Shot 2015-11-05 at 10.11.10 AM.png
          98 kB
        3. Screen Shot 2015-11-05 at 10.00.38 AM.png
          Screen Shot 2015-11-05 at 10.00.38 AM.png
          234 kB
        4. Screen Shot 2015-11-03 at 9.39.38 AM.png
          Screen Shot 2015-11-03 at 9.39.38 AM.png
          234 kB

            Assignee:
            Unassigned
            Reporter:
            Jacinta Yong
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: