This request was logged in 2019 (from what I can see), and here we are in 2023 with still no solution available to share a report (or filter), with our customers. I don't see how it's only relevant to create a scheduled report for our own use? We have access to all our projects and can check and create dashboards and filters, but we do this so that we can also share with our customers, which to my mind is just as important. It's not like we don't pay an already high amount in license fees, to not have this feature, and why do we have to buy an add-on feature to get something that should just work out of the box? I have to resort to subscribe to a filter, send that out to myself on a schedule, then create a rule in Outlook to forward said email to my customers so they can get the report. I'm hoping Outlook's rule feature will do it's job, so just means that I have to remind myself to check each time if the email was indeed sent to the recipients. Why can I just not add my customers to the same filter?

Hi! The company ClickUp (https://clickup.com/ ) have the kind of solution.
My company use Atlassian Jira, but we saw this kind of dashboard shared with us, which in this case are customers.

ClickUp's client portal feature is also worth mentioning as it provides clients with a means to stay informed about the progress of their projects. ClickUp offers pricing plans for different user types: Free: Basic functionality, calendars, and lists for small teams or individuals. (https://nimbusweb.me/blog/6-best-project-management-software-with-client-portals/#clickup) 

It would also be great to do this with our customers, so I ask Atlassian Jira to prioritize this task in order to have more transparency with our customers.

This is a very basic feature, and all of our customers expect this to be done ASAP.

How can Jira have been around for so long without customer reporting?

Grabbing Jira stats from dashboards and filters every month and plugging them into spreadsheets then into Word documents and email is the bane of my life. It literally takes days each month to create reports for our customers.

Even if it were just basic stuff that would be incredibly helpful.

How many open tickets, tickets by status, No of tickets by severity/priority

Time to first response, Time to resolution, Time in status, Breached.. Tickets logged over time. Y'know just literally basic stuff that every single customer needs to see. and asks for when they're paying for professional support.

How is there simply not an automation rule that can be created to send reports to customers?

Customers demand reports.  There is no way around that.  At a minimum there should be some canned reports that can be made available to customers via the portal. 

We have clients who want to see how we are performing against our agreed to Service Level Objectives. We have created the Custom Reports for their Customer Account/Organization within JSD (Time to First Response, Time Since Last Response and Time to Resolution), but they are not able to view them unless we export and send them. This defeats the whole point of "self-service" which is where this tool should be moving towards. 

This should be added. Often IT is asked to provide data for reporting to operations management and having something that can be pulled self-service is a "no-brainer". Other vendors allow us to specify certain users as "reporting" workers, so they can get reporting info without touching core capabilities of the platform.