Details

    • UIS:
      0
    • Support reference count:
      13
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, only Agents can generate reports from within JIRA

      Suggestion

      Have a reporting function in the Customer Portal so that the customers themselves can view these reports. For example: Time to Resolution report

      This way, the customer is able to know the average Time to Resolution for the issues the customer created.

      Other reports would be Opened Request/Close Requests so customers are able to see how many request they have opened in a month, etc

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              ywoo Yit Wei Woo (Inactive)
              Votes:
              48 Vote for this issue
              Watchers:
              39 Start watching this issue

                Dates

                Created:
                Updated:

                  Backbone Issue Sync

                  • Backbone Issue Sync is enabled for your project, but there is no synchronization info for this issue.