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  1. Jira Service Management Data Center
  2. JSDSERVER-2736

Reports in the Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, only Agents can generate reports from within JIRA

      Suggestion

      Have a reporting function in the Customer Portal so that the customers themselves can view these reports. For example: Time to Resolution report

      This way, the customer is able to know the average Time to Resolution for the issues the customer created.

      Other reports would be Opened Request/Close Requests so customers are able to see how many request they have opened in a month, etc

          Form Name

            [JSDSERVER-2736] Reports in the Customer Portal

            SET Analytics Bot made changes -
            Support reference count Original: 13 New: 19
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server customer-view-report New: affects-cloud affects-server customer-view-report ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976607 ]
            SET Analytics Bot made changes -
            UIS Original: 6 New: 3
            SET Analytics Bot made changes -
            UIS Original: 9 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 9
            SET Analytics Bot made changes -
            UIS Original: 9 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 9
            SET Analytics Bot made changes -
            UIS Original: 9 New: 6
            SET Analytics Bot made changes -
            UIS Original: 13 New: 9

              Unassigned Unassigned
              ywoo Yit Wei
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              106 Vote for this issue
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                Created:
                Updated: