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  1. Jira Service Management Data Center
  2. JSDSERVER-2736

Reports in the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, only Agents can generate reports from within JIRA

      Suggestion

      Have a reporting function in the Customer Portal so that the customers themselves can view these reports. For example: Time to Resolution report

      This way, the customer is able to know the average Time to Resolution for the issues the customer created.

      Other reports would be Opened Request/Close Requests so customers are able to see how many request they have opened in a month, etc

              Unassigned Unassigned
              ywoo Yit Wei
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                Created:
                Updated: