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Type:
Suggestion
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Resolution: Unresolved
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None
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Component/s: Customer Portal, Reports
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3
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19
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
At the moment, only Agents can generate reports from within JIRA
Suggestion
Have a reporting function in the Customer Portal so that the customers themselves can view these reports. For example: Time to Resolution report
This way, the customer is able to know the average Time to Resolution for the issues the customer created.
Other reports would be Opened Request/Close Requests so customers are able to see how many request they have opened in a month, etc
- relates to
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- Reviewing
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