NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Current behaviour
Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it.
Expected behaviour
We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project.
- is duplicated by
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JSDSERVER-253 Show all requests within a project. Not only "My requests".
- Closed
- relates to
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- Closed
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- Closed
- mentioned in
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
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|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-257] See all the tickets created by the user under "My Requests", independently of the project
| Workflow | Original: JAC Suggestion Workflow [ 3012519 ] | New: JAC Suggestion Workflow 3 [ 3649830 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2663587 ] | New: JAC Suggestion Workflow [ 3012519 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2325526 ] | New: Confluence Workflow - Public Facing v4 [ 2663587 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2053428 ] | New: JSD Suggestion Workflow - TEMP [ 2325526 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2048527 ] | New: JSD Suggestion Workflow [ 2053428 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1279749 ] | New: JSD Suggestion Workflow - TEMP [ 2048527 ] |
| Description |
Original:
h3. Current behaviour
Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it. h3. Expected behaviour We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-257]. {panel} h3. Current behaviour Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it. h3. Expected behaviour We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project. |
| Link |
New:
This issue relates to |
fabrizio galletti
added a comment - is this issue really closed?
Guys this does not look resolved. Is there a fix or not?