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  1. Jira Service Management Data Center
  2. JSDSERVER-257

See all the tickets created by the user under "My Requests", independently of the project


    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.0-OD-05, 2.0
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current behaviour

      Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it.

      Expected behaviour

      We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project.

            Unassigned Unassigned
            pschaff Pietro Schaff (Inactive)
            21 Vote for this issue
            22 Start watching this issue