Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it.
We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project.