NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Current behaviour
Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it.
Expected behaviour
We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project.
- is duplicated by
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JSDSERVER-253 Show all requests within a project. Not only "My requests".
- Closed
- relates to
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- Closed
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- Closed
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[JSDSERVER-257] See all the tickets created by the user under "My Requests", independently of the project
fabrizio galletti
added a comment - is this issue really closed? 
Dan Fredell
added a comment - I agree with Manuela, it would be great if a ticket raised in a Service Desk project could be moved to a non Service Desk development project. All the while still being visible in the My Requests section of Service Desk Portal.
Dan Fredell
added a comment - I agree with Manuela, it would be great if a ticket raised in a Service Desk project could be moved to a non Service Desk development project. All the while still being visible in the My Requests section of Service Desk Portal. We also need the possibility to show issues in the Service Desk, that are in "normal" Jira projects and not in service desk projects. We get tickets via the Service Desk and move them to the appropriate development projects.
Now we have to clone the tickets to keep their visibility in the Service Desk - additional effort for our developers and an issue is no longer single source.
Enabling service desk for all of the development projects is not an option, as this is too confusing for the customers
This does not appear to work for Projects other than the Service Desk. Customers with project browse access to a non-Service Desk project do not see their issues once they are moved out of the service desk.
JIRA Service Desk 2.0 has introduced a new global portal page, as detailed in the 2.0 release notes.
As part of this, the "My Requests" page now works across all service desk projects.
Cheers,
Gilmore
Lindsay Barton
added a comment - This would be very helpful for our organization, as we have different teams, each with its own Service Desk project. When an issue gets opened in the tier 1 help desk Service Desk project and transferred to another team's Service Desk project (e.g. development, network, communications, security, library), it would be very helpful for the reporter to be able to view all of his/her requests under one location (My requests).
Since each organization's needs are different, perhaps with the addition of a portal of portals, described in JSD-58, an admin could have the following options:
A. have requests just from one Service Desk show up in My requests, depending on which Service Desk you're looking at
or
B. have requests from all Service Desks show up in My requests, no matter which Service Desk you're looking at
and optionally
C. have requests from all Service Desks show up in My requests on the portal of portals
Lindsay Barton
added a comment - This would be very helpful for our organization, as we have different teams, each with its own Service Desk project. When an issue gets opened in the tier 1 help desk Service Desk project and transferred to another team's Service Desk project (e.g. development, network, communications, security, library), it would be very helpful for the reporter to be able to view all of his/her requests under one location (My requests).
Since each organization's needs are different, perhaps with the addition of a portal of portals, described in JSD-58 , an admin could have the following options:
A. have requests just from one Service Desk show up in My requests, depending on which Service Desk you're looking at
or
B. have requests from all Service Desks show up in My requests, no matter which Service Desk you're looking at
and optionally
C. have requests from all Service Desks show up in My requests on the portal of portals
Guys this does not look resolved. Is there a fix or not?