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  1. Jira Service Management Data Center
  2. JSDSERVER-2518

Additional reporting for same ticket with multiple SLA cycles

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Reports, SLA
    • 0
    • 6
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      A ticket can go through multiple cycles of the same SLA. The SLA web panel will then show whether this ticket met or breaches the SLA for each individual cycle

      However, there isn't any reporting capabilities for this information. The default SLA report will only show whether the latest is met or breached.

      Suggestion

      Create a report for this information where users can see exactly how many cycles of SLA are met or breached based on a JQL query

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            [JSDSERVER-2518] Additional reporting for same ticket with multiple SLA cycles

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              Unassigned Unassigned
              ywoo Yit Wei
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                Created:
                Updated:
                Resolved: