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  1. Jira Service Management Data Center
  2. JSDSERVER-2518

Additional reporting for same ticket with multiple SLA cycles

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Reports, SLA
    • 0
    • 6
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      A ticket can go through multiple cycles of the same SLA. The SLA web panel will then show whether this ticket met or breaches the SLA for each individual cycle

      However, there isn't any reporting capabilities for this information. The default SLA report will only show whether the latest is met or breached.

      Suggestion

      Create a report for this information where users can see exactly how many cycles of SLA are met or breached based on a JQL query

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            [JSDSERVER-2518] Additional reporting for same ticket with multiple SLA cycles

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            SET Analytics Bot made changes -
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            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 505102 ]
            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
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            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012538 ] New: JAC Suggestion Workflow 3 [ 3647113 ]
            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
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              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              10 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: