Additional reporting for same ticket with multiple SLA cycles

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Reports, SLA
    • 0
    • 6

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      A ticket can go through multiple cycles of the same SLA. The SLA web panel will then show whether this ticket met or breaches the SLA for each individual cycle

      However, there isn't any reporting capabilities for this information. The default SLA report will only show whether the latest is met or breached.

      Suggestion

      Create a report for this information where users can see exactly how many cycles of SLA are met or breached based on a JQL query

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            Assignee:
            Unassigned
            Reporter:
            Yit Wei
            Votes:
            10 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: