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  1. Jira Service Management Data Center
  2. JSDSERVER-24

As a service desk customer, I would like to have the ability to have an "email based" workflow for the users that don't want to go to the portal

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.0-OD-04, 2.0
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Looking for the ability for JIRA to check email for something like support@example.com (already possible), bring those issues into the JIRA support desk, and send a CUSTOM BRANDED email (not easily done nor supported) that is simple for the user to understand (currently they get scared for some reason with normal JIRA emails).

      They should be able to respond to the email that would have the ID in it where comments and attachments would automagically (yes, that is a word) get added to the given JIRA issue (already possible).

      The notifications should be able to be set so the user would get the messages that the JIRA admins want (such as closures) with our own custom branded emails once again so we can do stuff like send a survey link on closure.

          Form Name

            [JSDSERVER-24] As a service desk customer, I would like to have the ability to have an "email based" workflow for the users that don't want to go to the portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011839 ] New: JAC Suggestion Workflow 3 [ 3649440 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665291 ] New: JAC Suggestion Workflow [ 3011839 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325168 ] New: Confluence Workflow - Public Facing v4 [ 2665291 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053174 ] New: JSD Suggestion Workflow - TEMP [ 2325168 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048217 ] New: JSD Suggestion Workflow [ 2053174 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280243 ] New: JSD Suggestion Workflow - TEMP [ 2048217 ]
            jonah (Inactive) made changes -
            Description Original: Looking for the ability for JIRA to check email for something like support@example.com (already possible), bring those issues into the JIRA support desk, and send a CUSTOM BRANDED email (not easily done nor supported) that is simple for the user to understand (currently they get scared for some reason with normal JIRA emails).

            They should be able to respond to the email that would have the ID in it where comments and attachments would automagically ([yes, that is a word|http://en.wiktionary.org/wiki/automagically]) get added to the given JIRA issue (already possible).

            The notifications should be able to be set so the user would get the messages that the JIRA admins want (such as closures) with our own custom branded emails once again so we can do stuff like send a survey link on closure.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-24].
              {panel}

            Looking for the ability for JIRA to check email for something like support@example.com (already possible), bring those issues into the JIRA support desk, and send a CUSTOM BRANDED email (not easily done nor supported) that is simple for the user to understand (currently they get scared for some reason with normal JIRA emails).

            They should be able to respond to the email that would have the ID in it where comments and attachments would automagically ([yes, that is a word|http://en.wiktionary.org/wiki/automagically]) get added to the given JIRA issue (already possible).

            The notifications should be able to be set so the user would get the messages that the JIRA admins want (such as closures) with our own custom branded emails once again so we can do stuff like send a survey link on closure.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-24 [ JSDCLOUD-24 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 560231 ] New: JSD Suggestion Workflow [ 1280243 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Duc Anh Dao (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 55695 ] New: This issue links to "Page (Extranet)" [ 55695 ]

              Unassigned Unassigned
              e37398bdbb01 Jeremy Neuharth
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                Created:
                Updated:
                Resolved: