Details
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Suggestion
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Resolution: Fixed
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None
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
JSD mail handler fails to process if incoming mail has an empty subject line and the processing register log says "The subject of this mail is empty".
As this mail usually contains a valid issue, described in the mail body, and the customer doesn't receive any processing failure, the customer remains unattended.
To fill the missing subject line with, i.e, "[EMPTY SUBJECT]" and thus allowing issue creation and customer assistance.
Attachments
Issue Links
- relates to
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JSDCLOUD-2432 JSD mail handler fails to process if incoming mail has an empty subject line
- Closed
- was cloned as
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DESK-4435 Loading...