Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2432

JSD mail handler fails to process if incoming mail has an empty subject line

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      JSD mail handler fails to process if incoming mail has an empty subject line and the processing register log says "The subject of this mail is empty".

      As this mail usually contains a valid issue, described in the mail body, and the customer doesn't receive any processing failure, the customer remains unattended.

      To fill the missing subject line with, i.e, "[EMPTY SUBJECT]" and thus allowing issue creation and customer assistance.

      Attachments

        Issue Links

          Activity

            People

              ldoan Lan Doan (Inactive)
              victor.dubra Víctor Dubra
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: