Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2415

Consider making possible to view JIRA Core reports in a Service Desk project type

XMLWordPrintable

    • 2
    • 16
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Since Service Desk view and JIRA project view were merged, the link to Reports only shows Service Desk reports, while JIRA default reports are missing.

      Environment

      • JIRA Server

      Steps to Reproduce

      1. Open a Service Desk project
      2. Click Reports

      Expected Results

      Service Desk and JIRA default reports should be shown

      Actual Results

      Workaround

      Add the link below to Project Shortcuts:
      https://your_instance.atlassian.net/projects/your_project_key/?selectedItem=com.atlassian.jira.jira-projects-plugin:report-page

        1. Screen Shot 2015-10-12 at 5.40.13 PM.png
          Screen Shot 2015-10-12 at 5.40.13 PM.png
          24 kB

            [JSDSERVER-2415] Consider making possible to view JIRA Core reports in a Service Desk project type

            Neil Hitchmough added a comment -

            Agree with IT - the workaround is good but it really needs integrating into the Service Desk by default.  

            It's hard to sell JIRA service desk into Senior Management when I can't easily demonstrate reporting functionalities without needing workarounds. 

            Thanks

            Neil

            Neil Hitchmough added a comment - Agree with IT - the workaround is good but it really needs integrating into the Service Desk by default.   It's hard to sell JIRA service desk into Senior Management when I can't easily demonstrate reporting functionalities without needing workarounds.  Thanks Neil

            IT added a comment -

            Thanks for the workaround but it would be nice to have the JIRA default reports available in Service Desk too by default.

            IT added a comment - Thanks for the workaround but it would be nice to have the JIRA default reports available in Service Desk too by default.

            Matthew McMahon (Inactive) added a comment -

            Hi psilveira

            With the recent updates to JIRA, it is now the project type that will determine which reports are shown.

            While this is not a bug, I will move the issue to a Suggestion, that it be possible to see Core + Service Desk reports in the same project type.

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - Hi psilveira With the recent updates to JIRA, it is now the project type that will determine which reports are shown. While this is not a bug, I will move the issue to a Suggestion, that it be possible to see Core + Service Desk reports in the same project type. Regards Matt JIRA Service Desk developer

              Unassigned Unassigned
              psilveira Paula Silveira
              Votes:
              13 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated: