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  1. Jira Service Management Data Center
  2. JSDSERVER-2414

Option to remove or modify auto populated text

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In JIRA Service Desk, when you click on Respond to Customer or some other option that will display a comment field, the comment field will be auto populated with the following:

      It would be good if Project Administrators could modify or remove this automated text.

        1. Screen Shot 2015-10-12 at 14.47.03.png
          Screen Shot 2015-10-12 at 14.47.03.png
          62 kB

            [JSDSERVER-2414] Option to remove or modify auto populated text

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011651 ] New: JAC Suggestion Workflow 3 [ 3649075 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664843 ] New: JAC Suggestion Workflow [ 3011651 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325790 ] New: Confluence Workflow - Public Facing v4 [ 2664843 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053723 ] New: JSD Suggestion Workflow - TEMP [ 2325790 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048905 ] New: JSD Suggestion Workflow [ 2053723 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279427 ] New: JSD Suggestion Workflow - TEMP [ 2048905 ]
            jonah (Inactive) made changes -
            Description Original: In JIRA Service Desk, when you click on Respond to Customer or some other option that will display a comment field, the comment field will be auto populated with the following:

            !Screen Shot 2015-10-12 at 14.47.03.png|thumbnail!

            It would be good if Project Administrators could modify or remove this automated text.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2414].
              {panel}

            In JIRA Service Desk, when you click on Respond to Customer or some other option that will display a comment field, the comment field will be auto populated with the following:

            !Screen Shot 2015-10-12 at 14.47.03.png|thumbnail!

            It would be good if Project Administrators could modify or remove this automated text.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2414 [ JSDCLOUD-2414 ]
            Miguel Alonso made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 174453 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 963806 ] New: JSD Suggestion Workflow [ 1279427 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              pcora Pedro Cora
              Votes:
              1 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: