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  1. Jira Service Management Data Center
  2. JSDSERVER-2414

Option to remove or modify auto populated text

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In JIRA Service Desk, when you click on Respond to Customer or some other option that will display a comment field, the comment field will be auto populated with the following:

      It would be good if Project Administrators could modify or remove this automated text.

        1. Screen Shot 2015-10-12 at 14.47.03.png
          Screen Shot 2015-10-12 at 14.47.03.png
          62 kB

            Unassigned Unassigned
            pcora Pedro Cora
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              Created:
              Updated:
              Resolved: