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  1. Jira Service Management Data Center
  2. JSDSERVER-2414

Option to remove or modify auto populated text

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In JIRA Service Desk, when you click on Respond to Customer or some other option that will display a comment field, the comment field will be auto populated with the following:

      It would be good if Project Administrators could modify or remove this automated text.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-2257 Allow admins to manage pre-populated texts on JSD.

          • Closed
          relates to

          Suggestion - JSDCLOUD-2414 Option to remove or modify auto populated text

          • Closed
          mentioned in

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              Unassigned Unassigned
              pcora Pedro Cora
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                Updated:
                Resolved:

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