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Suggestion
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Resolution: Unresolved
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None
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19
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15
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
When viewing issues in the Customer Portal view, the column with the comments use always the same amount of space (width) regardless of the width of the browser window.
In resolutions wider than 1680 this is less than 50% of the screen and makes it hard to read when pasting logs or other formats that are not just simple comments.
Suggested Solution
Make the width wider if browser window is wider.
No workaround
Using browser zoom it will make text occupy more screen space but because the size is bigger it will still make logs inside comments hard to read.
- relates to
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JSDSERVER-4037 Ability to change the customer portal width.
- Gathering Interest
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JSDSERVER-4776 Make the width of fields on a Service Desk form configurable.
- Gathering Interest
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JSDCLOUD-2410 As a SD Customer I'd like the Portal view to expand to the width of the window
- Future Consideration